Warranty and Return

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

For products purchased through resellers and distributors, please refer to the return policy of the merchant from whom it was initially purchased; any products eligible for return or replacement through the original merchant should be submitted through them. Oton Technology will only accept direct return of a product for replacement, under the stated warranty service after the original return time frame of place of purchase has expired.

If you have any questions or concerns, please contact our sales team for immediate support.

Standard Warranty

1. Oton equipment is guaranteed against any manufacturing defects for one year for limited parts and labor from the date of purchase.

2. Oton equipment is guaranteed against any manufacturing defects for one year for limited parts and labor from the date of purchase.

3. The original purchase invoice or other documentary evidence should be supplied at the time of any request for repair under warranty.

4. The product warranty period beings on the purchase date. If the purchase date is unknown, the product warranty period begins on the thirtieth day after shipment from Oton office.

5. Warranty only valid in the country or region of purchase.

6. Shipping expenses are at Oton for any delivery claim - you get a defective piece at box just opened.

What's NOT Covered

1. Non-Oton manufactured Product - Without Oton S/N No.

2. Any damages unrelated to manufacturing defects.

3. Any unsuitable environment or use of the product, as determined by Oton Technology.

4. Damage caused by accident, misuse, unauthorized repairs, sand, grit or water is not covered under warranty.

5. Any errors that are caused by unauthorized third-party software installations, which are not required by our computer systems, are not covered under warranty.

6. All other claims of any nature are not covered.

7. All accessories including cables, cable reel, power adapters, batteries, metal parts, housing, protective cases, and consumable parts are not covered under warranty.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 

Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

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